We carefully pack every order but sometimes damage can occur in transit. If your product arrives damaged, please report it to us by emailing us or calling Toll Free 877-6330298 within 7 days. Thank you!
Shipping is automatically calculated based on weight and order over $200 get free FedEx Ground shipping in the contiguous US!! Alaska, Hawaii, Puerto Rico and Canada in orders over $200 we will cover 50% of the shipping charge!!
If you are in Alaska, Hawaii, Puerto Rico or Canada, the cost is substantially higher to ship outside the contiguous US. USPS is recommended as an alternative for those locations as the rate is much more reasonable. In any case once you place your order we will call you back and let you know the shipping options and costs.
Any sealed and unopened items (developers and shampoos since they are not sealed are non returnable) purchased through Haircared will have a 14 day return policy from date of invoice. Original shipping costs and return freight charges cannot be reimbursed. When returning an item, please pack the goods securely, the same way they were shipped and keep a record of the method and date of your return shipment as we will not be responsible if the item is damaged or lost in transit back to us.
Also, please include your packing slip, receipt, (or a note) with your name, phone number, and the reason for returning the product(s). We cannot accept returns on used products.
Please call 1-877-633-0298 so we can process your return.